Administrative Clerical Assistant (Bilingual)
Dubuque - IA
$15.00 HOUR USD
Seven Hills OH, 44131
The Sedona Group https://www.sedonacompass.com/images/sqlogo.png https://www.sedonacompass.com/images/sqlogo.png https://www.sedonacompass.com/ 1-888-696-8813 612 Valley View Drive, Moline, IL 61265
Administrative Clerical Assistant
Location: Seven Hills, OH
Wage: $15.00 / hour
What you get to do:
- Acts as the primary liaison with customer in solving problems related to the application process and service.
- Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.
- Educates and informs the customer by telephone, written correspondence and/or claims system about the documentation required to process a claim, required time frames, payment information and claim status.
- Enters verbal and written application information that meets both the internal and external customer's requirements accurately into the claims management system.
- Assigns new claims to the appropriate claims handler.
- Directs customer calls to the correct person at all locations.
- Participates in and maintains a quality service culture within the Customer Service Team.
- Attendance during scheduled work hours is required.
- Performs other duties as assigned.
- Supports the organization's quality program(s).
- When applicable and appropriate, consideration will be given to reasonable accommodations.
What we need from you:
- Portuguese / English (Speak, Read, Write)
- High School diploma or CED
- One (1) year customer service experience or equivalent combination of education and experience preferred. Experience in an inbound call center preferred.
- Good customer service skills
- Excellent oral and written communication, including presentation skills
- PC literate, including Microsoft Office product
- Strong organizational skills
- Good interpersonal skills
- Ability to work in a team environment
Interested in learning more? Please submit a copy of your professional resume to Amanda : firstname.lastname@example.org
Sedona Staffing Services is an equal opportunity employer